Your Face Not Mine respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how information may be collected, used, stored, and shared when you visit our website, purchase our products, subscribe to communications, contact us, or otherwise interact with Your Face Not Mine.Information We CollectWe may collect information you voluntarily provide, including your name, billing and shipping address, email address, telephone number, order information, account information, communications with us, product reviews, and subscription preferences.When you use our website, certain technical information may also be collected automatically, including your IP address, browser type, device information, pages visited, referring pages, approximate location derived from technical information, cookies, and website interaction information.Payment InformationPayments are processed through the payment providers available through our website. Your Face Not Mine does not intentionally collect or store complete credit or debit card numbers on its own systems when payment information is processed by a third-party payment processor.Payment providers may collect and process information according to their own privacy and security practices.How We Use Your InformationWe may use information to process and fulfill orders, provide customer service, communicate about purchases, process returns or refunds, prevent fraud, maintain business records, improve our products and website, understand website performance, send marketing communications when permitted, provide promotions or discounts, and comply with legal obligations.Sharing InformationWe may share information with service providers when reasonably necessary to operate our business, including website hosting providers, payment processors, shipping carriers, email providers, analytics services, accounting services, and other vendors that assist with business operations.We may also disclose information when required by law, legal process, government request, or when reasonably necessary to protect the rights, property, security, or safety of Your Face Not Mine, our customers, or others.Your Face Not Mine does not sell customer personal information to advertisers for money.CookiesOur website may use cookies and similar technologies to operate website features, remember preferences, analyze traffic, improve performance, and support marketing activities.Visitors may be able to manage certain cookies through browser settings and any cookie preference tools provided on our website.Email MarketingCustomers may voluntarily subscribe to receive information about new products, skincare information, company updates, special offers, promotions, and discounts.You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication.Unsubscribing from marketing does not prevent us from sending transactional communications concerning an order or customer-service request.Information SecurityWe use reasonable administrative and technical measures intended to protect information under our control. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.Children's PrivacyOur website and products are not directed toward children under 13, and we do not knowingly collect personal information directly from children under 13.Changes to This PolicyWe may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.Privacy QuestionsFor questions about this Privacy Policy, contact:Your Face Not Mine1425 West 8th St.Crowley, LA 70526Email: tallowcare123@gmail.comPhone: (337) 501-0003

By accessing the Your Face Not Mine website or purchasing products through it, you agree to these Terms & Conditions.Website UseYou agree to use this website only for lawful purposes. You may not attempt to interfere with website operation, gain unauthorized access to systems or accounts, introduce malicious software, engage in fraudulent transactions, impersonate another person, or use website content in violation of applicable law.Product InformationWe make reasonable efforts to present accurate product descriptions, ingredients, sizes, photographs, prices, and other information.Because some products contain naturally derived ingredients, actual color, scent, consistency, or appearance may vary slightly from photographs or between batches.We reserve the right to correct errors, inaccuracies, or omissions.PricingPrices are displayed in U.S. dollars unless otherwise stated.Your Face Not Mine reserves the right to change product prices, promotions, product availability, and product offerings without prior notice.If a product is listed at an incorrect price because of a typographical, technical, or other error, we reserve the right to correct the error and, where legally permitted, cancel the affected transaction and issue an appropriate refund.OrdersSubmitting an order does not guarantee acceptance.We reserve the right to refuse or cancel an order when reasonably necessary, including suspected fraud, payment problems, product unavailability, pricing errors, shipping restrictions, or suspected unauthorized resale.If we cancel a paid order before fulfillment, the applicable amount will be refunded.Product AvailabilityProducts may be produced or stocked in limited quantities. We cannot guarantee continuous availability.Intellectual PropertyUnless otherwise stated, the Your Face Not Mine name, logos, original graphics, photographs, product descriptions, website copy, label designs, artwork, videos, and other original content are owned by or licensed to Your Face Not Mine and are protected by applicable intellectual-property laws.Website content may not be copied, reproduced, modified, republished, sold, or commercially exploited without authorization.Third-Party ServicesOur website may contain links to or integrations with third-party websites or services. Your Face Not Mine is not responsible for the privacy practices, content, availability, or independent policies of third parties.Governing LawThese Terms are governed by applicable federal law and the laws of the State of Louisiana, without limiting any consumer rights that cannot legally be waived.

We want every Your Face Not Mine order to reach you safely and as quickly as reasonably possible.Order ProcessingOrders are generally processed within 3–5 business days, excluding weekends and federal holidays.Processing time refers to the time required to prepare an order for shipment and is separate from carrier transit time.During product launches, sales, holidays, severe weather, or periods of unusually high demand, processing may take longer.ShippingAvailable shipping methods, charges, and estimated delivery information will be displayed during checkout when available.Once an order has been transferred to the shipping carrier, carrier transit times may be affected by weather, service interruptions, holidays, and other circumstances outside our direct control.TrackingWhen tracking is available, customers will receive tracking information using the contact information provided with the order.Incorrect AddressesCustomers are responsible for providing an accurate and complete shipping address.Please contact us immediately if you discover an address error.We cannot guarantee that an address can be changed after fulfillment has begun.Additional shipping charges resulting from an incorrect or incomplete customer-provided address may be the customer's responsibility.Shipping DelaysIf we cannot ship an order within the timeframe promised to the customer, applicable law may require us to offer the customer the opportunity to agree to the delay or cancel the order for a refund.Federal rules generally require online sellers to have a reasonable basis for advertised shipment times. If no shipment timeframe is stated, sellers generally need a reasonable basis for shipping within 30 days.Delivered PackagesIf tracking indicates that a package was delivered but you cannot locate it, check the delivery location, household members, neighbors where appropriate, and the carrier.Contact us if additional assistance is needed.

Because Your Face Not Mine sells personal-use skincare and body care products, product safety and sanitation are important.Opened or Used ProductsFor health, hygiene, and product-integrity reasons, opened, used, altered, or tampered-with skincare and personal-care products cannot be returned or exchanged simply because of personal preference.This does not limit any rights you may have under applicable law for defective, damaged, incorrectly supplied, or otherwise legally nonconforming goods.Unopened ProductsUnopened and unused products in their original condition and packaging may be eligible for return if you contact Your Face Not Mine within 14 days of delivery.Do not send a return without first contacting us.Return ShippingUnless the return resulted from our error or a defective/damaged product, customers are responsible for return shipping costs.Original shipping charges are generally non-refundable except where required by law or when the return results from our error.RefundsApproved refunds will be issued to the original payment method whenever reasonably possible.After Your Face Not Mine issues a refund, additional time may be required for your bank, card issuer, or payment provider to post the funds.Sale and Promotional ItemsSale or promotional merchandise remains subject to applicable consumer-protection laws. Any additional final-sale restrictions will be clearly identified before purchase where applicable.

We want an opportunity to make legitimate order problems right.If your order arrives damaged, leaking, defective, incomplete, or contains the wrong product, contact us within 72 hours of delivery whenever reasonably possible.Please provide:Your name and order numberA description of the problemPhotographs of the affected productPhotographs of the packagingA photograph of the shipping label when relevantPlease retain the product and packaging until we have reviewed the claim.After reviewing the situation, Your Face Not Mine may provide an appropriate resolution, which may include replacement, refund, store credit, or another remedy as appropriate and subject to applicable law.

If you need to cancel or change an order, contact Your Face Not Mine as soon as possible at tallowcare123@gmail.com or (337) 501-0003.We will make reasonable efforts to accommodate requests made before fulfillment begins.Once an order has entered fulfillment or has shipped, we may be unable to cancel it, change products, or modify its shipping address.Cancellation by Your Face Not Mine does not eliminate any refund rights required by applicable law.

Your Face Not Mine products are cosmetic and personal-care products.Unless a particular product is lawfully marketed otherwise, statements appearing on our website, packaging, social media, advertisements, or other materials are intended to describe cosmetic purposes such as cleansing, moisturizing, hydrating, conditioning, softening, smoothing, exfoliating, or improving the appearance or feel of the skin.Our cosmetic products are not intended to diagnose, treat, cure, mitigate, or prevent disease.Information provided by Your Face Not Mine is not a substitute for medical diagnosis, treatment, or advice from a qualified healthcare professional.If you have a medical condition or concerns about whether a product is appropriate for you, consult an appropriate healthcare professional.

Natural and naturally derived ingredients can still cause irritation, sensitivity, or allergic reactions.Before using a product, customers should review its complete ingredient list and avoid any product containing an ingredient to which they have a known allergy or sensitivity.Patch TestingWhen appropriate, test a small amount of a new skincare product on a limited area of clean skin before broader use.If redness, burning, swelling, persistent itching, rash, or other concerning symptoms occur, discontinue use.For a severe reaction or symptoms requiring medical attention, seek appropriate medical care.Eyes & IngestionUnless expressly designed for such use, products should not be placed in the eyes or intentionally ingested.Keep products out of reach of children when appropriate.Pregnancy & BreastfeedingCustomers who are pregnant, breastfeeding, under medical treatment, or concerned about particular ingredients should consult an appropriate healthcare professional before use.

Your Face Not Mine embraces products containing ingredients such as tallow, shea butter, oils, botanicals, and other naturally derived materials.Natural VariationNatural ingredients can vary. Minor differences in color, scent, appearance, or texture may occur between batches and do not necessarily indicate that a product is defective.Temperature ChangesTallow balms, body butters, and similar products may soften or melt when exposed to warm temperatures and may become firmer in cooler temperatures.A texture change caused solely by temperature does not necessarily mean that a product is unsafe or defective.StorageUnless a product states otherwise:Keep containers tightly closed. Store products in a cool, dry place away from excessive heat, moisture, and direct sunlight. Use clean, dry hands or an appropriate applicator when removing products from jars. Avoid introducing water into products not designed to receive it.Do not use a product that shows signs of contamination or unexpected deterioration.

Your skin is uniquely yours.Individual experiences with skincare and body-care products vary.Factors including skin type, age, sensitivities, environment, skincare routine, frequency of use, other products, and individual biological differences may affect a person's experience.Your Face Not Mine does not guarantee that every customer will experience identical or specific results.Customer testimonials and reviews describe individual experiences and should not be interpreted as a guarantee that another customer will experience the same result.

Ingredient transparency is important to Your Face Not Mine.Product pages and labels are intended to provide customers with relevant ingredient information.Formulas may differ between products, scents, or varieties. Customers should therefore review the ingredient information for the specific product they intend to use.If there is a question regarding ingredients, allergies, sensitivities, or a particular product formulation, contact us before use.The ingredient declaration appearing on the product packaging received by the customer should be reviewed before use, particularly by customers with known allergies or sensitivities.

From time to time, Your Face Not Mine may offer sales, discounts, promotional codes, gifts, or other special offers.Unless otherwise stated:Promotions are valid only during the advertised promotional period. Offers have no cash value. Discounts cannot be redeemed for cash. Promotional codes must be entered when required during checkout. Promotions cannot generally be applied retroactively to previously completed purchases. Offers may be limited to qualifying products, quantities, or minimum purchases.If multiple promotions cannot be combined, the terms of the particular promotion will control.Your Face Not Mine reserves the right to correct promotional errors and to reject fraudulent or unauthorized use of promotional offers, subject to applicable law.

By voluntarily joining the Your Face Not Mine email list, you agree to receive marketing communications that may include:New Product Announcements • Company Updates • Skincare Information • Special Offers • Exclusive Discounts • Sales & PromotionsSigning up for marketing emails is voluntary.You may unsubscribe at any time using the unsubscribe link included in marketing emails.You do not have to subscribe to marketing communications to make a purchase.Transactional communications—including order confirmations, shipping notices, customer-service responses, security communications, and refund information—may still be sent when necessary even if you unsubscribe from marketing.

Your Face Not Mine and service providers supporting our website may use cookies and similar technologies.Cookies may be used for essential website functions, shopping-cart operation, remembering preferences, website analytics, security, fraud prevention, marketing, and measuring advertising effectiveness.Some cookies are necessary for website functionality, while others may depend on visitor preferences or consent where required.Visitors may manage cookies through available website cookie controls and/or their browser settings.Disabling certain cookies may affect website functionality.

Your Face Not Mine accepts payment methods displayed during checkout.Payment must be successfully authorized before an order can be fulfilled.Payments may be processed by third-party payment providers, and use of those payment services may also be subject to the provider's terms and privacy practices.Your Face Not Mine reserves the right to refuse or cancel transactions reasonably suspected of fraud, unauthorized payment activity, or other unlawful conduct.Applicable taxes and shipping charges will be presented during checkout where appropriate.

Your Face Not Mine believes skincare and online shopping should be accessible to as many people as reasonably possible.We strive to provide a website experience that is usable by customers with diverse abilities and will continue working to improve accessibility.If you experience difficulty accessing information, navigating the website, or completing a purchase because of an accessibility issue, please contact us.Email: tallowcare123@gmail.comPhone: (337) 501-0003Please describe the accessibility issue and the page or information you were attempting to access so we can make reasonable efforts to assist you.

We welcome honest customer feedback.If customers are permitted to submit reviews, photographs, videos, comments, testimonials, or other content, submissions must reflect genuine experiences and may not contain unlawful, threatening, abusive, fraudulent, defamatory, obscene, infringing, or intentionally misleading material.Your Face Not Mine may moderate or remove content when reasonably necessary to comply with law, website rules, or platform requirements.Submission of content does not authorize Your Face Not Mine to materially change the customer's stated experience.Customer reviews and testimonials represent individual experiences and do not constitute medical advice or guarantees of results.

Questions about orders, products, ingredients, policies, or customer-service concerns may be directed to:YOUR FACE NOT MINEOwner: Dwan Castille1425 West 8th St.Crowley, LA 70526Phone: (337) 501-0003Email: tallowcare123@gmail.comWhen contacting us regarding an order, please include your name, order number, and enough information for us to understand and investigate the issue.

Customer safety is important to Your Face Not Mine.Customers experiencing an unexpected reaction or other health-related issue associated with one of our products should discontinue use and contact us.When reporting a product-related reaction, please provide, when available, your name and contact information, product name, product size/variety, batch or lot number, purchase date, date of use, description of what occurred, and photographs if appropriate.This information helps us investigate product complaints and meet applicable safety and regulatory responsibilities.Serious reactions should receive appropriate medical attention rather than waiting for a response from Your Face Not Mine.Federal law imposes specific adverse-event responsibilities on the "responsible person" for cosmetic products. Under MoCRA, qualifying serious adverse events associated with cosmetics must be reported to FDA within 15 business days, with additional relevant information received within one year also subject to reporting requirements.

Your Face Not Mine may revise these policies periodically to reflect changes in our products, business practices, website functionality, services, or applicable requirements.The current version will be published on our website with its most recent revision date.Changes do not eliminate rights that customers have under applicable law.